Right of withdrawal

Returns

We hope you are very happy with your new purchase. But it can happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason,  You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation, you have another 14 days to return your product. After receiving your product, you will be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. Consult the website of your carrier for the exact rates.

We would appreciate it if you could let us know the reason for the return. For this you can use the form below:

Download the return form here (PDF)

If you use your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To use this right, you can contact us viainfo@amber-interiors.com. Wij will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order. The product can be returned to:

Amber Interiors
The Island 1
2242SR Wassenaar

Please note: There are exceptions to products that can be returned. See under our "General Terms and Conditions" "Art 10. Exceptions Right of Withdrawal" on our website for these exceptions.

If the product is damaged  or the packaging is damaged more than necessary to try the product, then we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.

Exchange product?
Do you want to exchange your product? That is no problem at all. You can contact us for thisinfo@amber-interiors.com. Wel You will bear the costs of returning the product yourself. 

I have provided an incorrect shipping address!
Accidentally provided an incorrect delivery address? Please contact us as soon as possible viainfo@amber-interiors. We will then try to change the order for you.

Contact
We do our utmost for you as a customer. This includes that you can easily contact us. If you have any questions about anything, you can reach us using the following details:

Amber Interiors
www.amber-interiors.com
Tel: +31(0)636227768 (elvira) / +31(0)0641459175 (florentine)(whatsapp)
Mail:info@amber-interiors.com (preferably)

Our business address (no showroom):
The Island 1
2242SR Wassenaar
KVK: 84018488
VAT: NL863065193B01

Warranty
We care about our products and logically do our best to deliver them to you in top condition. However, it does sometimes happen that an order is damaged during transport or that something else happens that entitles you to claim warranty. Based on European law, we are liable for any lack of conformity that comes to light within a period of two years after delivery of the goods. You may have additional rights based on Dutch law.

If you discover or should discover a defect in the product, you must contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period of longer than two months may also be acceptable.If you contact us in time, we will arrange for a free repair or replacement.

Complaints
It can always happen that something does not go exactly as planned. Please inform us of the complaint by sending an email toinfo@amber-interiors.com. We We will of course do our utmost to find a suitable solution.

We work with the following complaints procedure, which you can also find in our general terms and conditions:

Complaints procedure
1. The entrepreneur has a sufficiently well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
4. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute resolution.                                  5. In the event of complaints, a consumer should first contact the entrepreneur. If the web shop is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur (www.webwinkelkeur.nl ), this will mediate for free. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/ .                                6. If a solution is still not reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the committee in question. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr ).  7. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.                                   8. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.