<tc>Right of withdrawal</tc>

Return

Of course we hope that you are very happy with your new purchase! But it is possible you may want to return an order. Perhaps because the product is not as expected or maybe there is another reason why you do not like to keep the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs after receipt of your product. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates.

We would appreciate it if you could let us know the reason for the return. You can use the form below for this:

Download the return form here (PDF)

If you make use of your right of withdrawal, the product will be returned to Amber Interiors with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at: info@amber-interiors.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. The product can be returned to:

Amber Interiors
Het Eiland 1
2242SR Wassenaar                                        The Netherlands

Please note: There are exceptions to products that can be returned. See under our "Terms and Conditions" “Art 10. Exceptions Right of Withdrawal” on our website for these exceptions.

If the product is damaged or the packaging is more damaged than necessary to try the product, we will deduct this depreciation of the product from the final refund. So treat the product with care and make sure that it is well packaged when you return it.

Exchange product?
Do you want to exchange your product? That's no problem at all. You can contact info@amber-interiors.com for this. However,  the costs for returning the product are at your expense.

I entered the wrong delivery address!
Accidentally entered the wrong delivery address? Please contact us as soon as possible at info@amber-interiors. We will then try to change the order for you.

Contact
We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about anything, you can reach us using the following information:

Amber Interiors
www.amber-interiors.com
Tel: +31(0)636227768 (elvira ) / +31(0)0641459175 (florentine)(whatsapp)
Mail: info@amber-interiors.com (preferred)

Our office address (no showroom):
Het Eiland 1
2242SR Wassenaar                                       The Netherlands                                  Chamber of Commerce: 84018488
VAT: NL863065193B01

Warranty
We care a lot about our products and  do our utmost to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.

If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable. If you contact us in time, we will arrange for a free repair or replacement.

Complaints
It is always possible that something does not go quite as planned. Please make your complaint known to us by sending an email to info@amber-interiors.com. We will of course do our very best to find a suitable solution.

We work with the following complaints procedure, which you can also find in our general terms and conditions:

Complaints procedure
1. The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute settlement procedure.                                      5. In the event of complaints, a consumer must first turn to the entrepreneur. If the web store is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved in mutual consultation, the consumer must turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will broker for free. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/.  6. If a solution has not yet been reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).                                 7. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing. 8. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.